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Case Study - Mobility Tech | Early Career | Relocation Services
Microsoft (PNG) 1870X690

Revolutionizing Early Careers and Travel Automation Through Benivo's Relocation Services + Mobility Tech


About Microsoft

Microsoft, a global leader in software, hardware, and cloud computing services, is at the forefront of business and technology transformation. Microsoft partnered with Benivo to transform their early career mobility program, particularly focusing on intern relocation and travel. Supporting 2,500-4,000 interns annually, with most starting in summer months, the program required a comprehensive digital solution to handle high volume while ensuring an exceptional experience for Gen Z talent.

 

  • Manual, time-consuming processes requiring multiple touchpoints
  • Limited self-service capabilities for tech-savvy early career talent
  • Delayed decision-making due to reliance on consultant
  • Higher costs from pre-booked housing influenced by traditional approaches
  • Poor visibility into program metrics and costs
  • Need to support DE&I initiatives through early financial support
  • Complex travel booking and reimbursement processes
    Manual auditing and compliance tracking
  • Limited partner/spouse support affecting diversity
  • Complex payroll reporting and compensation accumulation
  • Manual travel booking processes
  • Lengthy reimbursement cycles
  • Poor integration between mobility and travel systems
  • Limited data for cost optimization
  • Manual audit processes
  • Complex coordination between stakeholders

Solutions Implemented

Payment and Financial Innovation

  • Automated allowance calculations and payments
  • PayLater (Benivo's interest-free cash advance) for upfront expenses with no credit checks
  • Direct deposit and digital wallet payment options
  • Integration with payroll systems
  • Automated expense auditing and processing

Data and Analytics

  • Real-time program analytics
  • Cost tracking and optimization
  • Compliance monitoring
  • Satisfaction tracking
  • Usage analytics
  • ROI calculation
  • Sustainability metrics

 

Digital Platform Features

  • Self-service policy briefings
  • Housing marketplace with peer reviews
  • Secure roommate finder tool
  • Carpool finder for sustainability
  • Colleague insights and recommendations
  • Digital document generation and storage
  • Partner/spouse support portal
  • Mobile-first design for Gen Z users

 

Process Automation

  • Automated compensation accumulation
  • Streamlined payroll reporting
  • Digital policy briefings
  • Automated compliance tracking
  • Real-time milestone tracking
  • Integrated vendor management
  • Automated service initiation

Travel Automation

  • First-ever booking API integration with AMEX Travel in partnership with Citrix Amadeus
  • Automated flight bookings and tracking
  • Digital travel policy compliance
  • Real-time booking data integration
  • Automated travel audits
  • Cost optimization through data analytics

 

Key Learnings

  • Digital-first approach resonates with early career talent
  • Automation can simultaneously reduce costs and improve experience
  • Financial support tools are crucial for DE&I
  • Integration between systems drives efficiency
  • Real-time data enables strategic decision-making

Part 1: Digitalizing an Interns Program to Deliver a Wow Experience

Watch this video to learn why Microsoft switched from using an RMC to Benivo for their intern program, which handles ~2500-4000 interns annually.

By implementing Benivo, Microsoft has transformed its global mobility program from manual spreadsheets to a streamlined, automated system, allowing the team to focus on strategic business consulting rather than administrative tasks... We broke down the policy and the delivery from the ground and we redesigned what we were trying to achieve. Benivo was right there with me ... step by step. They are very agile. The platform is incredibly configurable... Also, the ability to customize the dashboards...It has put data in our hands that allows us to make strategic decisions and put data analytics at our fingertips in real-time. That has been such a breath of fresh air for us.

Brook Bower

Part 2: Digitizing Travel Booking to Deliver Cost Savings 

Watch this video to learn why Microsoft and Amadeus/Cytric collaborated with Benivo to create the first-ever booking API integration for automated travel booking.

The pace of innovation with Benivo was super fast. We raised requests and by the next week, it was done. That’s the rhythm of agility and engineering we never achieved with other suppliers or internally...If we didn't have good partners like Amadeus and Benivo, we wouldn't be able to deliver this. And that's what I'm so grateful for.

Ann Kloepfer

Impact in Numbers

Impact in Numbers (9)

Future Outlook

Microsoft and Benivo continue to innovate with several initiatives:

BenivoGPT Integration
  • AI-powered policy guidance
  • Automated support responses
  • Predictive analytics for program optimization
  • Automated document generation
  • Intelligent cost forecasting
  • Proactive issue identification
Additional Innovations
  • Enhanced sustainability tracking
  • Expanded partner support
  • Advanced predictive analytics
  • Enhanced mobile capabilities
  • Expanded automation scope
  • Further API integration

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