Case Study:
Data Driven Service Provider Management

A very large technology company needed a better way to track how service providers were performing on their SLA commitments. The status quo was adhoc self-reporting by service providers themselves and the Global Mobility team always felt taken by surprise when delays and escalations occurred — they had no forewarning and no ability to track the status of service delivery.

Download the case study to learn how they automated and standardized SLA tracking across all service provider services with live alerts and predictive analytics to identify issues before they escalated.