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Case Study - Mobility Tech
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Transforming Global Mobility Through Technology

About CGI

CGI is a global IT and business consulting services firm that helps clients accelerate their digital transformation. With operations across multiple countries, CGI manages a complex mobility program encompassing both traditional expatriate assignments and a growing population of international new hires.

Global Mobility Challenge

CGI faced several challenges with its traditional relocation management model:

  • Managing a high volume of project-based moves that needed to be fast, efficient, and cost-effective
  • Supporting approximately 500 traditional expatriate assignments with 50-100% annual rotation
  • Handling over 4,000 international new hires requiring varying levels of mobility support
  • Operating with a traditional RMC model that was becoming cost-prohibitive and inefficient
  • Need for streamlined processes to enable quick deployment of talent for client projects
    Requirement for technology-first solutions to improve employee experience and reduce costs
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Solution Implemented

CGI partnered with Benivo to implement a revolutionary approach to mobility management:

Technology first strategy

  • Deployed Benivo's digital platform as the primary solution for mobility management
  • Automated key processes including policy briefings and document generation
  • Implemented self-service capabilities for employees to access information and complete tasks
  • Integrated APIs for seamless data flow between systems

Process transformation

  • Flipped the traditional RMC model by making digital solutions the primary approach
  • Maintained traditional relocation support as a backup for complex cases
  • Streamlined administrative processes through automation
  • Enabled employees to access information and complete tasks independently

Key features implemented

  • Centralized platform for all mobility-related activities
  • Digital policy briefings and documentation
  • Self-service options for employees
  • Real-time tracking and reporting capabilities
  • Automated document generation and workflows

Lessons Learned

Key Success Factors

  • Strong partnership approach with technology provider
  • Willingness to challenge traditional mobility models
  • Focus on employee experience and self-service
  • Commitment to continuous improvement and innovation

Change Management

  • Clear communication about new processes and tools
  • Regular training and support for users
    Phased implementation approach
  • Continuous feedback and improvement cycles

Transforming International Mobility Capabilities

CGI transformed its global mobility program from a traditional RMC model to a digital-first approach using Benivo's platform, driven by the need to support 500 expatriates and 4,000 international hires more efficiently. The transformation delivered millions in cost savings and 30% higher employee satisfaction by digitalizing routine processes while retaining high-touch support for complex cases. Key outcomes:

  • 24/7 self-service access to policy info, tracking, and documentation
  • Reduced administrative burden and improved compliance
  • Focus on cost-effectiveness rather than just cost-reduction
  • Alignment with  "GenSaaS" expectations for instant digital access
  • Vision for expanded AI and analytics integration

Watch the video to learn more

We needed to be slick, streamlined, and importantly, cost effective. The reality is, you know, if we were providing support that made the move cost prohibitive, we wouldn't win the work and we wouldn't be moving the people.

David Carmichael

Impact in Numbers
Impact in Numbers (14)

Additional Results

  • Efficiency Gains
    • 40% reduction in administrative tasks
    • Reduced process from weeks to 1-2 days for many services
    • Elimination of manual spreadsheet tracking
    • 28 manual tasks automated
    • Hundreds of hours saved through automation
    • Improved data accuracy and consistency through automated workflows
    • Elimination of duplicate data entry and associated errors

  • Cost Benefits
    • 50% reduction in total program spend
    • Significant savings from automated document generation
    • Reduced reliance on external service providers
    • More cost-effective deployment of talent
    • Elimination of multiple manual briefings and associated costs
    • Lower initiation fees compared to the traditional RMC model

 

  • Employee Experience 
    • 30% increase in employee satisfaction scores
    • Immediate access to information 24/7 through the self-service portal
    • Digital policy briefings replacing time-consuming manual sessions
    • Real-time visibility into process status
    • Automated document generation and delivery
    • Faster onboarding and deployment
    • Enhanced transparency through milestone tracking

  • Strategic Impact
    • Freed up mobility team to focus on strategic initiatives
    • Better data visibility enabling informed decision-making
    • More agile response to business needs
    • Enhanced ability to support project-based moves

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