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Case Study - Mobility Tech | Relocation Services | Project Mobility
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Improving Relocation Services with Benivo's high-touch, high-tech solution


About Capgemini

  • Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology
  • One of the top five IT organizations worldwide
  • Specializes in business and technology transformation for Fortune 500 companies
  • Locations in over 70 countries
  • Workforce of approximately 25,000 employees
  • Capgemini offers a wide range of services, including consulting, application services, and engineering services

Global Mobility Challenge

As a multinational corporation with a significant focus on international talent mobility, Capgemini faced several challenges in managing its global mobility program:

  • Multiple touchpoints: Employees had to interact with numerous service providers throughout the relocation process, leading to a fragmented experience.
  • Lack of transparency: There was limited visibility into the status of various processes within the relocation supply chain.
  • Time-consuming manual processes: Mobility consultants spent a considerable amount of time on tactical and transactional tasks.
  • Complex financial management: Assignees had to manage their own funds during the initial weeks in the host country before their payroll was activated.
  • Limited self-service capabilities: Employees lacked easy access to information about their host locations and relocation processes.

Solution Implemented

Challenge (3)

To address these challenges, Capgemini implemented Benivo's Relocation Services solution with Relocation Consultant by the Big4, and Benivo's Mobility Tech.

Key features of the implementation included:

  • High touch model with Relocation Consultants by a Big 4 company.
  • Global supplier network to deliver Household good, temporary housing, destination services, and partner support.
  • Centralized platform: A single, user-friendly app that consolidates all relocation-related information and processes.
  • Process transparency: Clear visualization of milestones and timelines for each stage of the relocation process.
  • Digital offerings: Implementation of innovative features like the "Pay Later" scheme for financial management.
  • AI and chatbot capabilities: Integration of artificial intelligence to enhance user experience and provide instant support.
  • Digital destinations: Comprehensive information about host locations, including details on schools, real estate, and local amenities.

Transforming International Mobility Capabilities

Capgemini partnered with Benivo in 2019-2020 to transform its global mobility program, implementing a high-tech, high-touch solution that combines Benivo's Mobility Tech platform with Big 4 relocation consultants. The partnership has delivered impressive results, including 27% cost savings, 200% improvement in employee experience, and 67% efficiency gains through innovations like AI-powered tools and real-time analytics.

Key innovations:

  • Cost comparison tool that evaluates hundreds of relocation scenarios instantly
  • Live analytics dashboard for real-time program monitoring
  • BenivoGPT and AI solutions for automated financial processes
  • "Speed of Landing" metric tracking employee productivity in new locations
  • 9-step ROI framework measuring performance across cost, satisfaction, and efficiency metrics

Watch the video to learn more

Benivo’s interface has allowed non-technical people at Microsoft to adjust integration configurations without the need for any developers. Almost 100 people including product managers, engineers, and marketers are making decisions with data collected by Benivo.

Pradeep Setlur

Impact in Numbers

Impact in Numbers (10)

Additional Results

  • Better financial management — Benivo's cash advance feature allows assignees to access funds before arriving in the host country
  • Increased efficiency — Mobility consultants can now focus on strategic tasks rather than transactional activities
  • Enhanced transparency — Employees have clear visibility into their relocation progress through the mobile app
  • Time savings — For both assignees and the mobility teams with self-service access to information through the digital destinations feature
  • Multiple layers reduced

Future Outlook

Capgemini continues to work closely with Benivo to implement improvements and explore new technologies, such as AI and chatbots. The company sees this partnership as a long-term investment in enhancing its global mobility program and aligning with its broader technological transformation goals.

In a recent show, Capgemini's Pradeep Setlure discussed how Generative AI is transforming global mobility, as exemplified by their implementation of an AI-powered immigration chatbot that has handled over 1,200 inquiries autonomously.

The technology enables mobility teams to automate routine tasks and focus on strategic priorities, with Capgemini specifically targeting "speed to landing" metrics to demonstrate tangible business value through reduced cycle times.

Key developments:
  • AI chatbot providing instant immigration guidance
  • Platform integration for step-by-step process management
  • Focus on reducing employee deployment time (89 to 80 days)
  • Emphasis on proactive AI adoption rather than waiting for top-down implementation
  • Vision for "smart mobility" through human-AI collaboration

Watch the video to learn more

 

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