Global mobility teams face increasing pressure to deliver strategic value while managing complex international moves efficiently. Our latest Benchmark Study: Relocation Services: Outsourcing Vs. Insourcing Vs. Hybrid reveals a shifting landscape in how organizations structure their mobility operations.
Key Findings: The State of Mobility Operations in 2024
The research highlights three distinct approaches to managing relocation services:
Traditional Outsourcing: Expertise at a Cost
- 55% of companies primarily outsource relocation services
- 73% cite specialized expertise as the primary motivation
- Service consistency remains a key challenge, with many companies still relying on internal teams for quality control
In-House Management: Control and Customization
- 45% manage mobility services internally
- 88% report better policy consultation outcomes
- 50% achieve improved visibility into expenses and strategic budget control
The Rise of Hybrid Models
A new trend is emerging: organizations are increasingly adopting hybrid models that combine internal program management with technology-enabled service delivery. This approach allows companies to maintain control over critical functions while leveraging external expertise where most valuable.
Technology: The Great Differentiator
Regardless of operating model, technology adoption emerges as the critical success factor:
- 80% of respondents rate technology as highly important
- 40% express dissatisfaction with current platforms
- Companies with high technology adoption report better cost control and program visibility
Hidden Costs and Challenges
Our research uncovered several key challenges across operating models:
Outsourced Programs:
- Service consistency varies significantly
- Communication gaps between internal teams and providers
- Limited strategic time gains due to ongoing oversight needs
In-House Programs:
- Resource-intensive vendor management
- Keeping pace with global regulations
- Managing complex stakeholder networks
The Way Forward: Embracing Technology-Enabled Service Delivery
The benchmark reveals a clear trend: successful mobility programs leverage technology to:
- Automate routine tasks
- Improve data visibility and reporting
- Enhance employee experience
- Ensure compliance across borders
Making the Right Choice for Your Organization
When evaluating operating models, consider:
- Program size and complexity
- Internal resource availability
- Technology infrastructure
- Strategic objectives
- Budget constraints
Recommendations
Based on the benchmark findings, organizations should:
- Assess current technology capabilities against industry standards
- Evaluate the balance between control and efficiency
- Consider hybrid models that combine internal expertise with external support
- Prioritize data visibility and automation
- Focus on employee experience regardless of chosen model
Looking Ahead
The future of mobility operations lies in finding the right balance between human expertise and technological efficiency. As the industry continues to evolve, organizations that successfully blend high-touch service with high-tech capabilities will be best positioned to deliver value to both the business and relocating employees.
Why Benivo Stands Out
Benivo emerges as the only relocation services partner offering true flexibility across all operating models — fully outsourced, fully insourced, or hybrid — while delivering enterprise-grade technology and a comprehensive supply chain network. Key differentiators include:
- Strategic Control & Efficiency: Retain direct program oversight while reducing administrative burden by 40%
- Enhanced Service Delivery: Access to Big 4 relocation consultants for high-touch support when needed
- Technology Innovation: Single platform integration across all mobility processes with advanced automation and AI capabilities
- Cost Optimization: 30%+ reduction in administrative costs with no implementation fees or hidden charges
- Proven Results: Multiple clients report significant improvements:
- 20%+ reduction in overall program costs
- 50% increase in satisfaction scores
- Millions in savings for enterprise clients
Whether you want to optimize your current operating model or transition to a new approach, Benivo's Relocation Services and Mobility Tech provide the foundation for a future-ready mobility program.
Download the complete benchmark report for detailed insights and recommendations.
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