That Was Then, This Is Now: Capgemini's Mobility Program Transformation

In the dynamic world of global mobility, Capgemini has emerged as a pioneer, leveraging Benivo's innovative high-tech, high-touch solutions to revolutionize its international mobility program. In our recent The View From The Top show, Pradeep Setlur, who oversees mobility and immigration for the Americas at Capgemini, shared insights into the company's transformative journey with Benivo, highlighting the significant improvements in efficiency, cost savings, and employee experience.

From Legacy Systems to Agile Solutions

Capgemini's transformation began in 2019-2020, focusing on three key pillars; people, process, and technology. The company recognized the need to move away from legacy systems that often left queries unanswered and processes opaque. By partnering with Benivo for Relocation Services and Mobility Tech, Capgemini embraced a tech-driven approach that combines cutting-edge technology with personalized support from Big 4 relocation consultants.

High-Tech, High-Touch: A New Model for Global Mobility

Benivo's comprehensive Mobility Tech is at the heart of this transformation, which offers Capgemini centralized management of mobility processes, real-time tracking, and robust reporting capabilities. However, what truly sets this partnership apart is the innovative approach to relocation services. Capgemini and Benivo have assigned the role of Relocation Consultant to one of the Big 4 firms. This unique model reduces touchpoints for employees while increasing service quality. The relocation consultants leverage Benivo's Mobility Tech to eliminate manual administrative work and provide high-quality, consultative support to Capgemini assignees. In addition, the recloation services include:

• A global supply partner network for services like household goods shipping and destination services
• Seamless payment services and compensation accumulation
• Support for various policy types (Managed Services, Managed Budget, Core Flex, Lump Sum, Early Career)

9-Step ROI Framework

Capgemini have developed an ROI framework that is a comprehensive, real-time measurement system designed to track and showcase key performance metrics—ranging from cost savings and efficiencies to employee and client satisfaction—enabling the business to deliver substantial value and continuous improvements across global mobility operations.

1. Cost Estimate Measurements: Evaluating the accuracy and efficiency of cost predictions for relocation.
2. Accuracy of Reporting: Ensuring no missed payments.
3. Employee Satisfaction Rates: Measuring the satisfaction of employees who are relocated.
4. Sustainability and Community Impact: Understanding the social and environmental benefits achieved through the partnership.
5. License Fee Savings: Identifying savings generated from licensing agreements.
6. Tax Authorization Savings: Calculating the cost and time savings realized through efficient tax authorizations and compliance.
7. Payroll Reporting and Relocation Allowance Payments: Time savings from real-time payroll reporting and automated allowance payments.
8. Invoicing Efficiencies: Calculating time savings realized through real-time invoicing and online approval.
9. Reporting and Analytics: Ensuring 100% of data and reports are generated in real-time.

Impressive results to-date working with Benivo

• 27% + cost savings
• A 200% improvement in employee experience 
• 67% Efficiency Gains
• and more

Innovations Driving Success

Several key innovations have contributed to these impressive outcomes:

• Cost Estimate Scenarios: Inspired by flight comparison websites, Benivo developed a tool that compares hundreds of relocation options within seconds, identifying cost-saving opportunities.
• Live Analytics: Real-time insights into program costs, timelines, and employee feedback enable proactive issue resolution and informed decision-making.
• AI-Powered Tools: BenivoGPT and other AI solutions automate financial processes and provide instant access to mobility-related knowledge, enhancing efficiency and stakeholder engagement.
• Speed of Landing: A game-changing metric which tracks the time from initiation to an employee becoming productive in their new location. This metric demonstrates tangible value to business units, showing how improved mobility processes directly impact productivity and revenue generation.

Long-Term Impact and Industry Evolution

This partnership between Capgemini and Benivo is setting new industry standards. By eliminating unnecessary layers and focusing on strategic, data-informed decisions, they're paving the way for a more streamlined, cost-effective, and high-quality relocation experience. As Pradeep  notes,

"Partnering with technology providers like Benivo to harness predictive analytics and data dashboards that offer real-time insights into ROI on assignments is an essential approach for mobility professionals to provide actionable intelligence to business leaders, helping them make informed decisions."

Looking Ahead

The success of this partnership has already inspired other leading corporations to implement a similar model. As businesses continue to adapt to changing work environments, this ai-powered, high-touch approach promises to deliver smart technology and personalized support while reducing costs and complexity.

Capgemini's transformation of its international mobility program serves as a blueprint for other organizations looking to modernize their approach. By embracing Benivo's Relocation Services + Mobility Tech, companies can turn the complex world of global mobility into a strategic advantage in the war for talent.

You can access the complete show recording here.