In the ever-evolving global mobility landscape, companies are continually seeking innovative ways to streamline processes and enhance user experiences. Microsoft, a leader in technology, has set a new standard with its digital transformation of intern and guest programs. In a recent interview, Brooke Bower and Ann Kloepfer from Microsoft shared insights into how they've leveraged Benivo's cutting-edge Relocation Services + Mobility Tech to revolutionize their relocation and travel management approach.
The Challenge of Scale
With an annual influx of 2,500 to 4,000 interns and approximately 10,000 "guests", Microsoft faced the daunting task of efficiently managing the relocation and travel for a large, diverse group of non-employees. Traditional methods involving manual processes, multiple touchpoints, and lengthy turnaround times were no longer sufficient for the tech-savvy "GenSaaS" (Generation Software-as-a-Service) interns and guests they were hosting.
Embracing Digital Solutions
In partnership with Benivo, Microsoft implemented a comprehensive digital platform that addresses the unique needs of their intern and guest programs. This innovative solution offers:
- Self-Service Empowerment: Interns can now explore their benefits, make selections, and access crucial information about housing and travel—all through an intuitive digital interface.
- Rapid Allowance Distribution: What once took weeks now happens within a day. Interns can receive their relocation allowances and payments swiftly, enabling them to secure housing and make necessary arrangements promptly.
- Secure Networking: The platform includes features for finding roommates and organizing carpools, all while maintaining user privacy and data security.
- Real-Time Analytics: Microsoft now has access to invaluable data insights, allowing for better forecasting, resource allocation, and strategic decision-making.
- Customization and Agility: The Benivo platform's flexibility enables quick adjustments to meet Microsoft's evolving needs, ensuring the program remains responsive and relevant.
Balancing High-Tech and High-Touch
While the digital platform caters to the self-service preferences of many interns and guests, Microsoft recognizes the importance of human support. The solution incorporates options for personal assistance, ensuring that those who need or prefer a more hands-on approach can still receive it.
Prioritizing Data Security and Privacy
In an age where data protection is paramount, Microsoft emphasizes the platform's robust security measures. By reducing the number of touchpoints and intermediaries, they've minimized the risk of data breaches while still providing a comprehensive service.
The Impact
The results of this digital transformation have been remarkable. Microsoft reports significant improvements in efficiency, user satisfaction, and strategic insights. The platform has not only streamlined processes but has also enhanced the overall experience for interns and guests, aligning with Microsoft's commitment to innovation and excellence.
Looking Ahead
As global mobility continues to evolve, Microsoft's approach serves as a compelling case study for other organizations. By embracing digital solutions that cater to the preferences of younger generations while maintaining flexibility for diverse needs, companies can create more efficient, user-friendly, and data-driven mobility programs.
The future of global mobility is here, and it's digital. As Microsoft has demonstrated, the key lies in finding the right balance between technological innovation and human touch, creating a seamless experience that benefits both the organization and the individuals it serves.
Find the right balance for your program with Benivo's Relocation Services + Mobility Tech. Contact us to learn more.
You can access the recording of this interview from The View From The Top here. Don't forget to register for part 2 of our mini-series with Microsoft on October 30 as we deep-dive into the three-way partnership between Microsoft, Benivo, and Amadeus Cytric to transform how employees book their travel and manage their moves.
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