It is time to strike the words “our employees take care of their own relocation” out of your HR department’s vocabulary. The reason is simple: They-Do-It-Themselves is a policy that risks to cost a company more than the price of support. And that's before the upside is accounted for.
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We are excited to be shortlisted by the FEM EMMA, the worldwide community for Global Mobility, for two prestigious awards: “Best use of Technology” and “Rising star in Global Mobility”. The FEM recognises the importance of our mission: to make every relocating employee welcome, without breaking the budget.
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Moving house, starting a job, and having a baby are three of the most stressful events in a person’s life. After doing all three more than once, I identify with that truth. But what I also learned is that going through these events for the second and third time is much less stressful. Timing and type of support determines everything when you want to help improve someones experience during a stressful time.
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What a soul-crushing drag it is when a new employee reneges on their work contract.
All the time that went into finding and interviewing a candidate, declining others - and then nada. Some bland excuse. Or not even that. Just an empty chair and your twiddling thumbs on the big day.
But there's things you can do to prevent this. Or at least be better prepared.
Why are so many people in contact centres based in Ireland?
One day, as I was skimming LinkedIn, I counted 5 contacts who recently started working in one or another customer support function in Dublin.
Of course, there is the low tax rate and there's a lot of immigration - but are there other ingredients that make the Irish so good at customer service?
We wanted to find out.
