In today's competitive talent landscape, providing an exceptional employee experience is crucial for organizations managing a mobile workforce. Recent discussions among global mobility experts have highlighted several key areas for improving the employee experience:
1. Flexibility is Paramount
Employees want the ability to choose services that are relevant to their specific needs. Offering a flexible benefits package allows assignees to customize their relocation support, whether that's prioritizing housing assistance, schooling support, or other services.
- Transparency and Real-Time Updates
Just as consumers can track their pizza delivery in real time, employees expect visibility into their relocation process. A user-friendly platform with status updates and clear communication channels can significantly reduce stress and uncertainty.
While many employees appreciate the independence of self-service tools, balancing this with access to personal support when needed is essential. A hybrid "high-tech, high-touch" approach combines the efficiency of technology with the reassurance of human expertise.
- Streamlined Processes for Mobility Teams
Improving the employee experience isn't just about the assignees – it also means empowering mobility professionals. Look for solutions that reduce administrative burdens, provide proactive alerts, and offer comprehensive data insights to support strategic decision-making.
Cutting-edge mobility management platforms are now combining multiple functionalities:
- Benefit selection and budget tracking
- Vetted supplier networks
- Expense management and quick reimbursements
- Community reviews and ratings of service providers
- Centralized communication and issue resolution
As personal information is shared across multiple stakeholders, it's critical to implement robust data protection measures. Look for systems that mask sensitive details and provide role-based access controls.
The ability to quickly adjust policies or introduce new flexibility options without incurring additional technology costs is increasingly important for mobility teams.
By focusing on these areas, organizations can create a more positive, efficient, and empowering experience for their mobile employees. This not only leads to smoother relocations but can also contribute to improved talent attraction, retention, and overall program success.
Remember, the goal is to provide employees with the tools and support they need while reducing complexity and friction in the mobility process. By leveraging the right combination of technology and human expertise, companies can transform their global mobility programs to meet the evolving expectations of today's workforce.
You can access the complete discusion from The View From The Top with host Brian Friedman and special guests Cara Butler and Natalie Wayne here.
Contact us to learn more about how Benivo can help you improve the employee experience.
Benivo: Relocation Services + Mobility Tech